Items must be
in original packaging, in as-new condition with the original
packing slip, all warranty cards, manuals and accessories. No
refunds or exchanges will be made without the original packaging
and accessories.
We recommend
using Priority Mail to ship your package back. Be sure to insure
the package and request a Delivery Confirmation receipt. DO NOT
USE UPS or FEDERAL EXPRESS or AIRBORNE EXPRESS to ship your
package back. They will not deliver to US Postal Boxes.
Inside the
box, include your original receipt, SIGNED and DATED with your
RMA Number listed. Also please list the reason for your exchange
or return and if it is a non working product please explain the
problem. Please make a copy for your records. Send General
Merchandise to:
Attn.: Returns -
"Write RMA Here"
Bluewater Security Professionals
PO Box 131021
Ann Arbor, MI 48113
Please
allow approximately 10 business days for your return or
exchange to be processed once it has arrived at the
warehouse.
All orders
refused by customer upon delivery will be subject to a 10%
restocking fee.
Why do we charge a
restocking/processing fee?
Our
restocking/processing fee covers applicable shipping, handling,
credit card processing, testing, re-boxing, and manufacturer return
fees (20% is the standard fee we are charged), which is required for
the initial shipping and return processing of your item. When you
replace your item with another item from our store, we show our
appreciation for your business by paying these fees for you. In
order to keep our prices low, our policy is to share the returns
costs with only those customers who return product our products.
Payments
Accepted
Bluewater
Security Professionals, LLC accepts payments via Visa, MasterCard,
American Express and Discover credit cards for payment for all
purchases. We also accept Paypal but ship only to CONFIRMED Paypal
addresses. We also accept, money orders, personal checks, certified
checks or wire transfers. Money orders, personal checks and even
certified checks will be held for up to 10 business days to clear
before any products are shipped.
International
Orders
No
international credit cards or checks will be accepted.
Fraud
It is a
violation of law to place with any merchant, orders under a false
name or with any invalid or stolen credit card. Bluewater Security
Professionals, LLC uses a unique fraud protection system that
screens for any suspicious orders. Any suspect orders will be
subject to investigation and Bluewater Security Professionals, LLC
at our own discretion may terminate those orders. Any orders found
to be fraudulent will be prosecuted to the fullest extent of the law
and can be punishable by imprisonment. Both the Secret Service and
FBI are used to investigate and prosecute any fraudulent orders.
Order Cancellation
Any order
may be canceled before shipment of product. Once product has been
shipped customers must follow our return policy. A 10% restock fee
will be assessed and applied to any cancelled order that has not
shipped.
Applicable Law
This site
is created and controlled by Bluewater Security Professionals, LLC
in the State of Michigan, USA. As such, the laws of the State of
Michigan will govern these disclaimers, terms, and conditions,
without giving effect to any principles of conflicts of laws. We
reserve the right to make changes to our site and these disclaimers,
terms, and conditions at any time.
Copyright
All content
included on this site, such as text, graphics, logos, button icons,
and images is the property of Bluewater Security Professionals or
its suppliers and protected by U.S. and international copyright
laws. The compilation (meaning the collection, arrangement, and
assembly) of all content on this site is the exclusive property of
Bluewater Security professionals, LLC and protected by U.S. and
international copyright laws. The content on this site may be used
as a shopping and selling resource. Any other use, including the
reproduction, modification, distribution, transmission,
republication, display, or performance, of the content on this site
is strictly prohibited.
Use Of Our Site
This site
or any portion of this site may not be reproduced, duplicated,
copied, sold, resold, or otherwise exploited for any commercial
purpose that is not expressly permitted by Bluewater Security
Professionals LLC.
Legal Disclaimer
The complete terms and conditions under which Bluewater Security
Professionals, LLC (the “Company”) provides hardware and services
are contained in separate agreements based on the specific products
purchased. Nothing contained in this web site is intended to create
additional or separate warrantees or guarantees.
THIS SITE IS
PROVIDED BY BLUEWATER SECURITY PROFESSIONALS, LLC ON AN "AS IS"
BASIS. BLUEWATER SECURITY PROFESSIONALS, LLC MAKES NO
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO
THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR
PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY
APPLICABLE LAW, BLUEWATER SECURITY PROFESSIONALS, LLC DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. BLUEWATER SECURITY PROFESSIONALS, LLC WILL NOT BE LIABLE
FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE,
INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE, AND CONSEQUENTIAL DAMAGES. BLUEWATER SECURITY
PROFESSIONALS, LLC MAY NOT BE HELD LIABLE FOR INJURY, LOSS OR
DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE, OR
INABILITY TO USE, ANY PRODUCT SOLD BY US.
The Bluewater
Security Professionals, LLC is not responsible for any prices
advertised in error whether on this site or any marketing materials
used. Prices may be subject to change at any time without notice.
Privacy Statement
In order to
improve the Company's web site and to better tailor it to meet its
Customers or Users needs (the “Customer” or “Customers”), the
Company gathers certain types of information about its Customers to
improve marketing and promotional efforts, to statistically analyze
site usage, to improve content and product offerings and to
customize the Company's web site content, layout, and services. This
may include personal information such as Email addresses, and
aggregate information such as the number of “hits” the Company's web
site receives in a day. The Company may use some of this information
to deliver helpful information to its Customers, which may include
new services and advertising and promotions that are targeted to its
Customers personal interests. In addition, the Company may use a
Customers Email address, and phone number to contact him or her
regarding administrative notices, new product offerings, and
communications relevant to the use of the web site. However, a
Customer may elect not to receive some of this information by
notifying the Company via Email (privacy@bluewatersecurityprofessionals.com)
or by telephone at 734-827-2650.
The Company may use
information learned about its Customers through the service and web
site to resolve disputes, to troubleshoot problems, and to enforce
any of the Company's End User License Agreement. In order to protect
the Company's Customers, the service, and the web site, the Company
may evaluate Customer information for security and other purposes,
such as checking for multiple User IDs or aliases.
Bluewater Security
Professionals, LLC may disclose personal information if such
information is subpoenaed, or if Bluewater Security Professionals,
LLC believes a Customer is using the services or web sites to commit
unlawful acts or acts that endanger the health, safety, or welfare
of another user or the general public. In addition, the Company may
be required to disclose information to the government or third
parties under certain circumstances involving illegal acts, for
example, in the unlikely event that unauthorized third parties
unlawfully intercept or access transmissions or private
communications. Further, by signing any End User License Agreement,
the Customer authorizes the Company to disclose any information
about the Customer to law enforcement or other government officials
as the Company, in its sole discretion, believe necessary or
appropriate, in connection with an investigation of fraud,
intellectual property infringements, or other activity that is
illegal or may expose the Company to legal liability. Also, by
signing the End User License Agreement, the Customer authorizes the
Company to disclose their User ID, name, street address, city,
state, zip code, country, phone number, Email, and company as
Bluewater Security Professionals, LLC, in its sole discretion,
believes necessary or appropriate in connection with an
investigation of fraud, intellectual property infringement, piracy,
or other unlawful activity.
The Company does
not sell or rent any personally identifiable information about its
Customers to any third party. The Company does aggregate personally
identifiable information and may disclose such aggregate information
to advertisers or other parties for marketing and promotional
purposes. The Company does not disclose to these entities any
information that could be used to personally identify a Customer and
the Customers credit card number and/or bank account number.
Bluewater Security
Professionals, LLC reserves the right to modify the Legal
Disclaimer, Return Policy, Privacy Statement or anything contained
on this page at any time.
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